ak365 Privacy Policy —
How We Collect, Use, and
Protect Your Personal Data

ak365 operates the online betting and casino platform accessible at ak365.games. We are the data controller in respect of personal information collected through the ak365 platform — meaning we determine the purposes for which and the manner in which your personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact the ak365 data protection team via the live chat facility on the platform, which is staffed 24 hours a day, 7 days a week. You may also contact us by email at: [email protected] (plain text — not a clickable link).

ak365 collects personal data in the following categories, depending on how you interact with the platform:

ak365 uses the personal data we collect for the following purposes:

• Account administration: Creating, maintaining, and securing your ak365 account, including processing deposits and withdrawals in PKR and maintaining accurate transaction records.
• Identity and age verification: Confirming that you are 18 years of age or older and that the identity details you have provided are accurate. ak365 operates a strict 18+ policy and age verification is a legal and operational necessity.
• Fraud prevention and anti-money laundering: Monitoring account activity to detect and prevent fraudulent transactions, money laundering, multi-accounting, and other forms of abuse. This is both a legal obligation and a core platform integrity measure.
• Providing and improving platform services: Operating betting markets, casino games, jackpot slots, live dealer tables, and all other services on the ak365 platform. Analysing usage patterns to improve the player experience and fix technical issues.
• Responsible gaming: Monitoring play patterns to identify potential indicators of problem gambling and enabling the responsible gaming tools (deposit limits, self-exclusion, cooling-off) you request.
• Customer support: Responding to your queries, resolving account disputes, and providing technical assistance via live chat and email.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about new features — but only where you have opted in to receive such communications. You may opt out at any time through your account settings or by contacting support.
• Legal compliance: Meeting our obligations under applicable laws, responding to requests from regulatory bodies or law enforcement agencies with proper legal authority, and maintaining records as required by law.

ak365 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and ak365 under our Terms & Conditions — including operating your account, processing bets, and handling PKR deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for the legitimate interests of ak365, including fraud prevention, platform security, improving our services, and detecting responsible gaming concerns — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given consent, principally for marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

ak365 does not sell your personal data. We share it only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Your financial data is shared with the payment processors that facilitate your PKR deposits and withdrawals — including Easypaisa, JazzCash, HBL, UBL, MCB Bank, SadaPay, and Raast — solely to process your transactions.
• Identity and age verification providers: We use trusted third-party KYC (Know Your Customer) verification services to confirm your identity and age. These providers receive only the minimum data necessary to conduct the verification.
• Game software providers: To deliver casino games and jackpot slots, technical session data is shared with our licensed game studio partners. These providers are bound by data protection agreements and may not use this data for their own marketing purposes.
• Fraud prevention and security services: We share technical data (such as IP addresses and device fingerprints) with fraud prevention services to protect the platform and our players from abuse.
• Legal and regulatory authorities: Where required by law or valid legal process, we may disclose personal data to law enforcement agencies, regulatory bodies, or courts with proper jurisdiction. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the ak365 business, player data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

ak365 uses cookies and similar tracking technologies on the platform to deliver core functionality, improve user experience, and — where you have consented — to deliver relevant promotional content.

• Essential cookies: These are required for the platform to function. They include session cookies that keep you logged in during a visit and security cookies that protect your account. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your preferences (such as your preferred language and display settings) to personalise your experience. They are active by default but can be disabled in your browser settings.
• Analytics cookies: These help us understand how players navigate the platform so we can identify and fix usability issues and improve performance. Analytics data is aggregated and does not identify individual players.
• Marketing cookies: Where you have consented, these cookies allow us to show you relevant promotions on the ak365 platform based on your activity. You may withdraw consent for marketing cookies at any time through your account settings or browser preferences.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to access account-related features on the platform.

ak365 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve disputes. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your active account, plus a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records, including supporting payment method data, are retained for a minimum of 5 years from the date of the transaction.
• Betting and gaming history: Retained for the lifetime of your account plus 3 years following account closure, for dispute resolution and audit purposes.
• Support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction unless they relate to an unresolved complaint or legal matter, in which case retention continues until resolution.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account and for 3 years following account closure.

Once data has exceeded its applicable retention period and there is no remaining legal basis for continued retention, it is securely deleted or anonymised.

ak365 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• All data transmitted between your browser or device and the ak365 platform is encrypted using 256-bit SSL/TLS encryption.
• Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. ak365 staff cannot view or recover your password — only reset it.
• Access to systems containing personal data is restricted to authorised personnel only, based on the minimum access necessary for their role.
• We conduct regular security reviews and vulnerability assessments of the ak365 platform infrastructure.
• Two-factor authentication (2FA) is available to all registered players and is strongly recommended as an additional layer of account protection.

As an ak365 player, you have the following rights in relation to your personal data. These rights can be exercised at any time by contacting the ak365 support team via live chat on the platform:

• Right of Access: You may request a copy of the personal data ak365 holds about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact details directly in your account settings.
• Right to Erasure: You may request that ak365 delete your personal data. This right is subject to legal retention obligations — for example, we are required to retain transaction records for a minimum period regardless of an erasure request.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the ways in which we use your data while a query or complaint is being resolved.
• Right to Data Portability: You may request a copy of the personal data you provided to ak365 in a structured, machine-readable format (such as CSV), for your own use or for transfer to another provider.
• Right to Object: You may object to processing of your data based on our legitimate interests at any time, including objecting to the use of your data for marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent (principally marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

ak365 will respond to data rights requests within 30 days. In cases of complexity or where a high volume of requests has been received, this period may be extended by a further 30 days, with notification provided.

ak365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is applied at registration and again before withdrawals are processed on all accounts.

If ak365 discovers that an account has been registered by or on behalf of a person under 18, the account will be immediately closed, all bets placed will be voided, and any deposited funds will be returned to the payment source. Any suspected underage gambling activity should be reported to the ak365 support team immediately via live chat.

ak365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will notify registered players via their account email address with a minimum of 14 days' advance notice before the updated Policy takes effect.

The current version of the Privacy Policy is always accessible via the ak365 website. The effective date at the top of this document will be updated each time the Policy is revised. We encourage you to review this Policy periodically.

Your continued use of the ak365 platform following any update to this Policy constitutes acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure via the support team.

For any privacy-related queries, data rights requests, or concerns about how ak365 handles your personal information, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the ak365 platform. This is the fastest way to reach the support team for any privacy matter.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Query" in your subject line to ensure prompt routing to the relevant team.

ak365 is committed to resolving all privacy concerns fairly, transparently, and within a reasonable timeframe. All privacy queries are treated as confidential and handled only by authorised personnel.